IT Service Desk
Our staff directly supports the Northwestern community, helping our students, faculty, and staff access and use Northwestern’s wide variety of technology offerings. You may contact us via phone or email or walk into the Technology Support Center in University Library.
Contact the Northwestern IT Service Desk:
The Northwestern IT Service Desk is closed on weekends, during Winter Recess, and all University holidays.
Technology Support Center
University Library, 1970 Campus Drive, First Floor, 1704
(Across from the Circulation Desk)
Evanston, IL 60208 Map
The University Library Walk-In location is closed from Tuesday, December 17, 2024, through Wednesday, January 1, 2025, and will reopen on Thursday, January 2, 2025.
Other resources available to help find technology solutions
Northwestern IT offers a variety of options to assist you in solving technology issues and finding answers to commonly asked questions.
Self-help answers to common questions
Instructions for managing your NetID
Self-help instructions for common login issues
Up-to-date information on systems and services, including scheduled maintenance
Speak to a Northwestern IT Service Desk representative
Share information about your issue with a Northwestern IT Service Desk representative
Learn about phishing, and report an information security incident
Hours of OperationProviding Technical Support and Guidance on University Services and Resources
The IT Service Desk provides technical support and guidance on University services and resources to current members of the Northwestern community, including students, faculty, staff, affiliates, and faculty retirees.
We provide support for devices running the following operating systems:
Support assistance is limited to 30 minutes. If we can’t solve your problem over the phone or via chat, we may suggest that you visit us at the Technology Support Center in the University Library for hands-on support. If we determine that your issue is hardware-related or something beyond our scope to solve, we will direct you to alternative support resources that may include commercial technical support services. We are not responsible for troubleshooting networks outside Northwestern and will refer you to your local Internet Service Provider if we conclude that your connectivity issues are unrelated to the Northwestern network.