Knowledge Base
Self-help answers to common questions
IT Service Status
Offering Technology Assistance Across the University
Help and Support
Northwestern IT offers a variety of self-help options to assist you in solving technology issues and finding answers to commonly asked questions.
Find Answers
NetID and Password
Instructions for managing your NetID
Login Trouble
Self-help instructions for common login issues
IT Service Status
Up-to-date information on systems and services, including scheduled maintenance
Call
Speak to a Northwestern IT Service Desk representative
Share information about your issue with a Northwestern IT Service Desk representative
Security Incidents
Learn about phishing, and report an information security incident
Walk-In
University Library location (Evanston) is open Monday to Thursday
IT Service Desk
Get Help from Northwestern IT Staff
We provide direct support to the Northwestern community, helping our students, faculty, and staff access and use Northwestern’s wide variety of technology offerings. Contact us via phone, email, or walk in at our University Library location.
Phone and Email
Contact the Northwestern IT Service Desk:
- Phone: 847-491-4357 (1-HELP)
- Email: consultant@northwestern.edu
Hours of Operation
- Monday to Friday: 8 a.m.–6 p.m. (CST)
- Saturday and Sunday: Closed
The Northwestern IT Service Desk is closed on weekends, during Winter Recess, and on all University holidays.
Walk-In
Technology Support Center
University Library, 1970 Campus Drive, First Floor, 1704
(Across from the Circulation Desk)
Evanston, IL 60208 Map
Hours of Operation
- Monday to Thursday: 10 a.m.–4 p.m. (CST)
- Friday, Saturday, and Sunday: Closed
The University Library Walk-In location is closed from Tuesday, December 17, 2024, through Wednesday, January 1, 2025, and will reopen on Thursday, January 2, 2025.