Careers in Northwestern IT

• Job ID: 51672
• Hiring Manager: Scott Pitts
• Location:  Evanston
• Post date: 1/3/25

This position is part of a team that provides tactical, 24/7 operational support and strategic direction for the University’s collaboration products including email, document management tools, conferencing, and person to person and group messaging software across the Evanston, Chicago and Qatar campuses.

This position is responsible for strategic direction, systems architecture, product management, design and implementation of collaboration infrastructure platforms. This includes vendor management, vulnerability management (application-level) application release/upgrade analysis and planning, policy coordination (e.g. db sizes, retention, archiving, compliance, etc.), patch management (application-level), application governance, security of the environment(s), and message hygiene management/administration focusing on the Collaboration Services product portfolio.

To effectively support the needs of the University, this position will regularly consult with the user community and its representatives to define requirements, analyze business needs, consider current and future business implications, translate functional into technical requirements, validate solutions, and drive business process improvement efforts across Collaboration Services products.

Performs tasks related to the design, implementation, support/maintenance, and enhancement of Northwestern's enterprise, vendor and in-house developed applications.

Apply for Senior System Engineer

Do you know Python or R?  Do you like to help others with their technical problems?  Then join the Data Science, Statistics, and Visualization team in Research Computing and Data Services as a student Data Science Consultant.  Applications are accepted yearly in March for the following academic year.  Learn more about the program. 

• Department: Media and Technology Innovation
• Number of Open Positions: n/a
• Base Wage: $15/hour
• Deadline to Apply: Always accepting resumes 

As key members of the Media and Design team, Student Video Specialists work on video, audio, animation, and graphics projects for clients across Northwestern. As a part of our team, you will develop and learn new skills in media creation. Students of all years are welcome to apply! You should have interest and skill in at least one of the following areas: video production, video post-production, animation, graphic design, lighting, cinematography, and photography.

Summary Responsibilities

Media & Design Production

1. Post-production for media including, but not limited to, live events, promotional videos, and Massive Open Online Courses.
2. Serve as a production assistant, camera operator, or other duties in the studio or on-location.
3. Comply with Northwestern University and Information Technology policies, procedures, and standards of ethics and integrity.

Qualifications

Minimum Competencies: (Skills, knowledge, and abilities.)

1. Familiarity with programs like Adobe Premiere and Photoshop
2. Possess excellent attention to detail
3. Ability to work 8-12 hours per week

Preferred Competencies: (Skills, knowledge, and abilities)

1. Freshman or Sophomore with a desire to increase their skill in production and post-production
2. Experience with video production environment
3. Ability to troubleshoot hardware and software issues
4. Skill in design or animation
5. Ability to lift at least 20 lbs of equipment for on-set production

To apply, please submit Student Video Specialist Job Application form to md-production@northwestern.edu. 

Apply for Student Video Specialist

• Department: IT Audio/Visual Technology and Services
• Number of Open Positions: Rolling hiring
• Base Wage: $14/hour*
• Deadline to Apply: Always accepting resumes

We are seeking diverse students who enjoy exploring technology and have a passion for customer service to join our AV Technical consultant team.

In this role, you will guide clients in the operation of presentation and conferencing systems in supported spaces, collaborate to solve complex problems, and engage in service improvement initiatives to enhance customer experience.

This is an opportunity to work on a highly diverse team to assist a wide range of professors and departments across the university. You will develop a broad range of technical skills, soft skills and potentially leadership skills applicable to any future career choice.

Summary Responsibilities

1. Provide technical support for Northwestern students, faculty, and staff in NUIT supported technology spaces across Evanston and Chicago campuses. Manage and resolve critical customer incidents, requests, and escalation.
2. Deliver proactive and efficient customer service, such that users receive the help they need, and are better equipped to independently solve problems.
3. Attend regular training sessions to gain required knowledge for technical troubleshooting, receive information on organizational policies and procedures, and to improve customer service skills.
4. Provide routine quality checks and maintenance of A/V equipment.
5. Leadership opportunities available. 
6. Comply with Northwestern University and Information Technology policies, procedures, protocols and standards of ethics and integrity.

Qualifications

Minimum Competencies: (Skills, knowledge, and abilities.)

1. Possess superb communication (written and verbal), interpersonal, and analytical skills.
2. Willingness to learn Audio/Visual and computer technologies.
3. Ability to work minimum 10 hours per week.

Preferred Competencies: (Skills, knowledge, and abilities)

1. First or second year student with a desire to work in a customer focused work environment.
2. Some experience in a customer support role.
3. Some experience with any A/V presentation technology.
4. Proven knowledge of computing technologies (e.g., Windows, macOS, iOS, Android).

*Technical Consultant base wage is $14 per hour. Rounds shift wage is $19 per hour. Consultants are reviewed twice during the academic year with opportunities for raises. In addition, consultants have multiple opportunities for advancement toward roles requiring heightened responsibility and increased pay. There are also opportunities for summer employment.

Apply for Audio/Visual Student Technical Consultant

• Department: Northwestern IT Communications
• Number of Open Positions: Currently Hiring
• Base Wage: $14.00
• Deadline to Apply: Not currently accepting resumes

The Northwestern IT Communications team is seeking a self-motivated, high-energy student with a passion for marketing, strategic communication, and digital storytelling. The student will directly support the communications team as they develop and implement a comprehensive, campus-wide communication and marketing strategy that raises awareness for Northwestern IT’s services, initiatives, and priorities, all in support of the University’s ambitious mission and strategic priorities.

Summary Responsibilities

1. Assist with the management of Northwestern IT’s social media account with a focus on Twitter, and eventually Instagram; work will include editorial calendar management; content ideation, creation, and execution; and analyzing and reporting metrics.
2. Draft editorial content for a variety of communication vehicles, including the Northwestern IT website and e-newsletter.
3. Provide pre-, on-site, and post-event support, as needed, for Northwestern IT departments (Research Computing and Data Services, Teaching and Learning Technologies, etc.) offering consultations, workshops, and other events.
4. Comply with Northwestern University and Information Technology policies, procedures, protocols, and standards of ethics and integrity.
5. Other duties as assigned.

Qualifications

1. Ability to work 12–15 hours per week
2. Background in strategic communication, public relations, marketing, journalism, social media, event management, or relevant field is preferred
3. Possess superb communication (written and verbal), interpersonal, and analytical skills
4. Superior writing and editing skills
5. Solid understanding of social media marketing
6. Ability to follow oral and written instructions
7. Demonstrate organizational and planning skills
8. Experience in web design, podcast creation, and video recording is a plus

NOTE TO APPLICANTS: To apply, please email a cover letter, resume, writing samples, and your schedule availability to steve.christensen@northwestern.edu. This position is flexible, but advance notification of schedule changes, time-off, and vacations is much appreciated.

Apply for Communications Student Specialist