IT Service Status
Supporting the University's Teaching, Business, and Research
Cyberinfrastructure
Our mission is to develop, deploy, and maintain technology infrastructure in support of the University's teaching, business, and research. Cyberinfrastructure integrates critical infrastructures, including data storage, computing services, cloud services, productivity and collaboration services, networks, data center facilities, and the distributed services necessary to support the University mission.
Cyberinfrastructure goals include:
- Running our operation with excellence to provide a reliable, resilient, and secure infrastructure
- Enhancing institutional research competitiveness
- Anticipating the current and future needs of the University's research, teaching, and administrative community through active engagement
- Engaging in active partnerships with IT and business leaders across the University
Reporting Units
Collaboration Services
Collaboration Services plans, operates, and maintains the University's productivity and collaboration infrastructure. The team's services include email, calendaring, and messaging services. The team also manages the University's enterprise Splunk infrastructure.
Platform Services
Platform Services establishes the architectural strategy and deploys and maintains the University's computing and storage infrastructure. The team supports the University's high-performance computing infrastructure and cloud environments. They also provide infrastructure management and monitoring solutions.
Service Operation
Service Operation integrates 24x7 monitoring, operational response for campus-wide services, data center facilities, and campus networks. Responsibilities include data center facility operations and engineering, job-scheduling services, vendor-relationship management, and information technology incident and problem-management processes.
Telecommunications and Network Services
Telecommunications and Network Services (TNS) designs, operates, and maintains the University's networks for voice/telephony, wired/wireless data, cellular, and video services, along with connectivity to regional, national, and international networks.
Collaboration Services
Collaboration Services plans, operates, and maintains the University's collaboration infrastructure. The team's services include services from the Microsoft and Google product portfolios, including email, calendaring, messaging, and video collaboration.
In addition to the collaboration suite of services, the team provides architectural strategy and administration for the University's enterprise Splunk infrastructure.
Contact Collaboration Services
Platform Services
Platform Services establishes the architectural strategy and deploys and maintains the infrastructure that supports the computing and storage environments of the University. Responsibilities include support for computing, storage, database, monitoring, and backup infrastructure.
The team is also responsible for supporting third-party cloud services and performing system administration for the University's enterprise software applications and Quest high-performance computing environment.
Contact Platform Services
Service Operation
Service Operation designs, manages, and operates enterprise-scale data centers for on-campus hosting services for administrative systems and research computing. Hosting includes the campus's high-performance computing cluster, Quest. The University data centers are designed to maintain technology flexibility while offering best-of-breed solutions for efficiency, such as precision cooling that leverages the Chicago climate and the latest direct-to-chip liquid cooling.
The Service Operation team integrates mission-critical facility management with IT operation and control to offer 24/7 monitoring, assessment, and operational response for always-on cyberinfrastructure services.
Contact Service Operation
Telecommunications and Network Services
Telecommunications and Network Services (TNS) designs, operates, and maintains the University's networks for voice/telephony, wired/wireless data, cellular, and video services, along with connectivity to regional, national, and international networks. This includes physical fiber optic and copper cabling plants as well as managed electronic equipment and supporting services such as DNS (Domain Name Service) and network authentication.
The team is also responsible for infrastructure and services such as VPN (Virtual Private Network), load balancers, firewalls, voicemail, and two-way radios.