2022

From December 23 through January 2, the campus community can contact 847-491-4357 (1-HELP) to access support staff on-call for urgent matters. Before contacting 1-HELP, please consider visiting the new IT Service Management Portal, designed to help users find the IT information, resources, and support they need.  

Along with the refreshed Northwestern IT website and introduction of the new IT Service Management Portal comes a reimagined experience for monitoring the status of University IT services and systems.

Northwestern IT is excited to introduce a refreshed website, the culmination of a year-long effort to redesign the organization's online presence to better prioritize the user experience. We invite you to take a guided tour of the highlights, including new convenience features, upgraded navigation, and more.

As part of an ongoing commitment to improve service delivery across the University community, Northwestern IT introduced a new IT Service Management (ITSM) Portal built on the TeamDynamix platform. The portal is designed to help users find the IT information, resources, and support they need, more efficiently and through enhanced features.

This winter, Northwestern IT is reimagining how you connect to our services, information, and resources with a refreshed IT website and new IT services portal.

Northwestern's transition from Box to OneDrive and SharePoint is complete, and we appreciate your patience and engagement throughout the effort. To advance your experience with these tools, we compiled some tips and best practices.

Learn more about the new University information security standard designed to ensure the integrity and security of Northwestern systems and data.

Phishing attempts are ever-present in our digital society and often exploit the “news of the day.” Shortly after news broke about the government’s plan to forgive some federal student loans, scammers seized the opportunity.

Canvas is expanding to meet the needs and requests of instructors across all disciplines. Recently, the platform introduced a host of new and improved features to better connect instructors and students, enable more automation and opportunities for organization, and even encourage celebration.

October is National Cybersecurity Awareness Month, and Northwestern IT is proud to partner with CISA (Cybersecurity & Infrastructure Security Agency) on this year’s theme, “See Yourself in Cyber!”