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News and Announcements
TDX Agents Get Ticket Assistance from AI
In addition to a refreshed user interface launched on May 17, the IT Service Management Team (ITSM) has activated two new AI features in the TeamDynamix TDNext workspace. These new updates are designed to help technicians manage tickets more efficiently and easily.
Protect Your Privacy Using a VPN at Northwestern and Beyond
Whether you're studying abroad, completing a program at another university, working remotely, or will be off campus this summer, using a virtual private network (VPN) keeps your online activity secure. Northwestern provides a trusted VPN to use for University-related activities.
Bea Jimenez and Nick Tiemersma Named Northwestern IT Employees of the Year
While individuals with their own roles, work styles, and impact, Bea Jimenez and Nick Tiemersma are both lauded by their colleagues as collaborative, high-impact contributors to the work of Northwestern IT.
How the Heck Do You Spring Clean Your Tech?
Spring is the perfect time to refresh, renew, and revive your hardware and digital environments for a fresh start. We compiled a quick guide to help you spring clean your tech, ensuring optimal device performance and safer, clutter-free physical and digital storage spaces.
Northwestern IT Honors Project Team Collaboration
At the March Northwestern IT Extended Staff Meeting, teamwork and collaboration were celebrated during the announcement of the FY24 quarterly and annual Project Team Excellence Awards (PTEA).
Northwestern IT Brings Generative AI “Clients” to Law School Classroom
The rapid adoption of generative AI in higher education has brought its challenges for professors, but it also can bring about solutions and augment classroom learning. Entrepreneurship law students at the Northwestern Pritzker School of Law got first-hand experience with this when the Law School teamed up with Northwestern IT to bring a custom generative AI chat simulation tool to the classroom to support client role playing and enhance student experiences.
Effort Underway to Modernize Network Authentication—Certificate-Based Process Coming to eduroam
Northwestern IT is moving forward with a project to modernize how we connect to wireless and wired networks, enabling devices to connect more reliably while prioritizing the safety of University and user data. The project's first phase will streamline connecting to eduroam, with wired network support coming later.
Guidance on the Use of Generative AI at Northwestern
Generative artificial intelligence (AI) offers the potential for new capabilities in research, education, and productivity. Understand what to look for when adopting these tools to ensure the intended use is met and University data is protected.
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Technology Tip
Travel Safety Tips
Even if you leave your laptop computer at home, you’ll probably stay connected when you’re traveling this summer – you can check your phone on the beach or on a mountaintop. Remain cyber safe following simple practices to keep your information protected from cybercriminal meddling.
Events
Jun
9
2025
Research Computing and Data Drop-in Support
3:00 PM Mudd Hall ( formerly Seeley G. Mudd Library), 2233 Tech Drive
Research Computing and Data Services Consultations
Drop-in Support: We are excited to be holding in-person consultation ...
Jun
12
2025
Sprucing Up your Canvas Course
1:00 PM
Northwestern students report that course sites are most helpful when content is easy to navigate, engaging, and consiste...
Jun
16
2025
Quest Orientation (Virtual)
10:00 AM
Are you getting started with the Quest high-performance computing (HPC) cluster? This session is strongly recommended fo...